Why won't support disable the "Xfinitywifi" and "Xfinity Mobile" on our modem?

We want the wifi totally turned off on our modem but support told me that's not possible. I find that hard to believe since eI've had it done at other locations.

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Comcast_Orlando

Official Employee

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59 Messages

3 months ago

@user_328f34

hello this link https://forums.businesshelp.comcast.com/conversations/business-wifi/turn-off-xfinity-wifi-hotspot/5fe0a58ec5375f08cd7d954f has great info on turning your public wifi off

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user_328f34

New Member

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3 Messages

I have no option to turn off public wifi on my end

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3 months ago

0

Comcast_Orlando

Official Employee

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59 Messages

Go ahead and send me a direct message and i'll see if i have an option to turn it off

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3 months ago

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user_328f34

New Member

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3 Messages

I'm not sure how to send a dm here

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3 months ago

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Comcast_Orlando

Official Employee

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59 Messages

Srroy about that, To send a direct message you may need to:

Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "comcast_business_community" there
- As you are typing a drop-down list appears. Select “comcast_business_community" from that list
- A “comcast_business_community" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

(edited)

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3 months ago

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