What are hours for live agent?

We hear you. When you just need a real person and keep getting the automated system, it can feel like you’re going in circles.

Live agents are available 24/7 for phone support, but chat availability can vary depending on the time of day and overall volume. If chat is busy, the system may not present the option right away, which can definitely be frustrating.

If you’re calling, make sure you’re saying “agent” or pressing 0 when prompted. Sometimes the system will try to route you through automated steps first, but asking directly for an agent can help push it through.

You can also check the “Contact Us” page on Xfinity.com. The hours for different departments are listed there, since some teams like billing, mobile, or repair scheduling may have slightly different availability.

If you’d like, tell us what you’re trying to get help with and we can jump in right here and see how far we can take it together.