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1 Message

Monday, July 24th, 2023 9:50 PM


I have had 2 outages in 2 weeks.  What the heck?  I had to send employees home and pay them.  Will comcasrt reimburse me?

Official Employee


13 Messages

11 months ago

Hello, @user_3c4179. Thanks for posting on our Business forums. We are sincerely sorry for the inconvenience the interruption has caused and would be happy to review the account for credit. Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon on the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.


• Click "Sign In" if necessary

• Click the "Direct Message" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

• - An "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

New Contributor


4 Messages

11 months ago

My advice cancel them they are fraud selling you low speeds at high monthly charge i closed my account two months ago they re still billing me