New contract voids old if no longer locked in???

How much would early term fee be?

if I had a 3 yr contract at 79.99 at 100mbps for 1-36 mos transferred service to new service tricked into new contract at 89.99 for 1-12 105.99 for 12-24 134.99 24-36 for 300mbps I was not told the speed was higher and does the new contract begin on the date signed ? How do I get this resolved this is not what the rep explained to me over the phone. I do not need high speed I signed 1/9

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Comcast_Brad

Official Employee

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11 Messages

1 month ago

@user_495727 You'll want to reach out to one of our Comcast Business account managers at 800-391-3000. They will be able to provide you a break down of your contract terms of service and what the cost would be to change service or have the service canceled. Unfortunately, our team does not have access to making account changes through this platform.

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user_495727

New Member

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2 Messages

@Comcast_Brad I have tried to and nobody has reached back out there was confusion when i talked on the phone with the reps. the service was supposed to be transferred to new location, thats all. I remember was mentioned the rates changed to few more $$ but the speed was for 100 mbps not 300 mbps as it says on the bill i I received. Same speed I had before nothing more as it is now. I was not informed that the rate of 89.99 was going to change in year 2 & continue each year after, this was not told to me, i feel deceived and confused.This was not advised to me when explained by rep during my transfer process. None of that was what the request was for. Did the new contract void the old? what would be fee for early term. When did the new contract start then on date signed 1/9/25 or does it continue from prev or does 3yr restart? Also I want to downgrade the speed/ package and or how much is early term fee from previous contract or whatever.

If you can please reach back out [Edited: "Personal Information"] with these responses to above questions. Thank you

(edited)

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1 month ago

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Comcast_JohnG

Official Employee

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30 Messages

We can look into that from here and escalate the problem over to the Business team. Could you send me a direct message with the full name and complete address for that service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.businesshelp.comcast.com/

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Business Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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1 month ago

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