Help Needed ASAP

Hello,

I was overcharged on my bill since signing the contract. Everyone I speak to acknowledges the issue in the bill. I am still owed $712.09 after all this time (over 6 months). My service is continuously cut off every day leading me to call back daily to restore services. This is no way to operate a business and is affecting it greatly. All I hear from customer support is that it will take 1-2 billing cycles to take effect. It has been over 6 months. Please help as I need this credit put into my account ASAP.

Richard Garcia

Responses

CC_Joshua

Contributor

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9 Messages

3 years ago

Hello @ksc, thank you for reaching out to our community for assistance with your account. We will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address.

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon

or https://comca.st/3wYyt7L

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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U

user_b62273

New Contributor

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1 Message

2 years ago

i need to reschedule my missed inspection appointment

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