Fraud or just lies?

I’m very upset about how the way things are being handled after how I was told by the sales representative they way they would go.  When I expressed my concern about the increased rate, she explained that it was due to my current contract being up and that IF I signed a contract within the week, my current bill (June) would reflect the new rate.  Not only has this NOT been the case but my July bill has also NOT reflected the new rate but instead the rate is the same as without a contract.  So I now owe over $1100. 

Also, she CLEARLY stated that my phones COULD NOT be ported over if I owed any money on them from my previous carrier.  I expressed concern that I owed money and that I did not want to move my phone service if I own money on my phones with Verizon and needed to check.  Again, she said that checking the IMEI number would show whether they were able to be ported and IF they were able to be ported that would show I DID NOT owe money on my phones.  However, I just got a bill for $1100 from Verizon showing that I owe $399 and $799 on another. 

This is completely UNACCEPTABLE and needs to be rectified.  I called and spoke with a representative on Thursday who called this "unacceptable", indicated  that they were going to “investigate” and get back to me within 48 hours.  I HAVE HEARD NOTHING FROM ANYONE!! Funny how everyone was so responsive when I was thinking about moving my mobile business to Comcast and upgrading my current service but now that I’m having problems I cannot get anyone to respond to correct this.