New Member
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1 Message
Early Termination Run Around
I'm sure this is a common experience, but maybe its just me. We opened an office in November of 2022 for a one year term for a our new business. That terms is coming to an end, along with the business itself unfortunately. We are attempting to close our account, which went smooth as silk to start, even with the "loyalty specialist" going out of their way to say, "looks like you are out of the early termination window". Which fit my expectation, since our office lease term was also only for 1 year. Except I received the closing document, and at the bottom there is an early termination fee of $490.00 (for a 2 year term).
I call back immediately to question it, and explain exactly what was said to me by the other "loyalty specialist", and this one tells me that their notes say that he did in fact tell about the early term fee (seriously??). I ask them to go to the recorded line, it will be clear from that. I also explain that my term couldn't have been more than a year, given out lease terms were only for one year, it make no sense. The new LS tells me actually its a 3 year term (huh??).
1st) It makes no sense for us to have agreed to a 2 or 3 year term. We wouldn't even have a place to use the service so did the original sale person just jam that into the account opening and we didn't notice it? Do I have any recourse here? I doubt they keep year old conversation record.
2nd) Why did the first rep today go out of his way to say "you are out of the early termination window so this should be easy" ? Do I have any recourse here? I assume the answer is; "see question #1.
3rd) Does Comcast want me to thank thank them that they screwed up their own shady math and gave me a 2year early termination charge vs 3?
TLDR; This whole thing reeks to high hell. From jamming in a longer term than was required into the original contract, to lying to my face about the termination fee today, to the fact that is there is a termination fee in the first place, but whatever.
Do I have to just suck this up? (other than do everything in my power to never use Comcast again?)
Comcast_Richard
Official Employee
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32 Messages
1 year ago
Hi there, @Jwniles ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I can most definitley understand your concerns on being surprised by being charged an Early Termination fee. Please be assured you reached the right person to assist you and look into this further for you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
To send a direct message [private message]:
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user_6f376c
New Contributor
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2 Messages
9 months ago
I opened a business last summer and had my business internet installed in June. The business was reasonably successful, but due to circumstances beyond our control, the business had to close, by order of the county (long story of county vs. Landlord). When I called to disconnect, I was told we have an early termination fee of $525 ($35 per month for 15 months). We were unaware that the contract was for 24 months or we would have gone with an alternate provider. A customer service representative suggested that we move the service to our home, which we embraced as a reasonable solution. However, in order for the service to be reasonably priced, we have to sign ANOTHER 24 month contract. We can sign a 12 month contract, but the price almost doubles per month. The transfer specialist has been rude at best and at times refuses to respond to my emails. We can't sign a 24 month contract because we are moving to an area that does not have Comcast next year. And no one at Comcast cares. I have never dealt with a company the "Customer Service" was so inaccurate. We lost our business through no fault of our own, and no one at Comcast has even said "Wow that is horrible" or "I am so sorry that happened". It's more like "well, let's see if we can make their bad situation worse". Thanks Comcast, for showing me your true colors. Once we can escape your service, we will never be back and we will tell everyone we talk to about your business practices. All we wanted was some help and you chose to screw us too.
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user_69d471
New Contributor
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3 Messages
7 months ago
Similar to the comment above, I am extremely frustrated with my experience with Comcast and will NEVER use their services again once I can get out of the situation I am in, and encourage everyone else to stay far away. My business has also struggled and I am having to leave the location I have been renting for several years very last minute. With the research I've done with breaking the contract everything has linked me to Xfinity's termination fee which is about $10 a month for every month that you are no longer paying, which seems very reasonable. I was quoted today $525 for 15 months of unpaid service. This is outrageous as NOTHING says that it's the additional cost, and when I signed up for the contract there was no information shared about the cost being higher than what I see online, as well as nothing about the notice needed. My assumption also was that Xfinity is Comcast, and the person on the phone told me "yes, but the termination fees are different." All of this is incredibly deceptive as I haven't been able to find anywhere online that these Comcast fees are higher. I also shared what my situation was and asked if there was anyone to speak with and they shared simply, "no." I cannot believe the poor quality of service I have had and would never have extended my business with them if I had not bought the business that I can no longer keep at this location. If someone could please help in this situation, I would greatly appreciate it.
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user_39cb27
New Contributor
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1 Message
3 months ago
I would love to know how others resolved these issues regarding early termination fees. I was never to my knowledge informed of there being a "term" for the contract. Standard office leases are 5 years. My office lease is up end of 10/31/2024 and when I called today to discuss closing my account I was told I would have to pay $525 ($35.00 per month left in the contracted terms which is apparently March 2026--news to me!). Or I would have to transfer the account to the new tenant---usually old tenants and new tenants do not have contact with each other. This is very strange and very bizarre and very sketchy. Esp since office tenants do not typically have any choice over their internet or comms provider is and we're generally just informed of who to set up these systems with (similar to what choices or lack thereof you're given in a residential apartment complex). I've contact my landlord to see what they have to say but I'm wondering if anyone can give me any information on how they've resolved these issues. This is a total scam. And to be clear this is with Comcast Business not Xfinity.
(edited)
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