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ctmd's profile

New Member

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1 Message

Sunday, October 2nd, 2016 1:00 PM

Disable my Xfinity public hotspot

Hi I can't seem to disable my hotspot from the business portal and I was told moderators on this forum can help disable it.

Gold Problem solver

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575 Messages

8 years ago

Hello ctmd and welcome to forums.

 

Looking at your account I do not see business WiFi being provided nor the equipment to service that feature. I could be looking at the wrong account for assistance. Would you please send me a private message with more details to the issue so I can help.

 

Thank You

New Member

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1 Message

7 years ago

Hello,

 

I disabled my public hotspot 3 weeks ago, but when looking at the XFINITY WiFi app today, I still see my name and location on the map.  How do I remove my information from the map?

Gold Problem solver

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575 Messages

7 years ago

Hello a_user,

 

Sorry for the delayed response. I have escalated your request to our Xfinity Wifi support team to have your address removed from the map. Please allow a few days for this team to process your request. Once I hear back form them I will update you via private message. Please let me know if there is anything else I can help you with.

 

Thank You