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WALTHAM185's profile

New Contributor

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4 Messages

Thursday, November 10th, 2016 7:00 AM

Disable Business Modem Hotspot PLEASE..

It appears the only way to get our public hotspot is through this forum, why is that?  Well either way, please inform me of how I will disable this insanely intrusive service.  Please.

Official Employee

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869 Messages

8 years ago

Hello WALTHAM185,

 

Your Xfinity Wifi has now been turned off. 

New Contributor

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4 Messages

8 years ago

Thank you, it is still showing XFINITY in the 5 and 2.4 spectrum.   There was another ssid that appeared to be simultaneously broadcast along with XFINITY, it was lowercase ssid xfinitywifi.  That is now gone but XFINITY remains.

Official Employee

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869 Messages

8 years ago

It could be another modem or router in your area. Do you have any other accounts in the building? Below is a screen shot of the WiFi page showing that Public WiFi was turned off: Capture.JPG

New Contributor

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4 Messages

8 years ago

They are both back and active.... It cannot be another customers signal as I put my analyzer right next to the comcast business modem and both XFINITY and xfinitywifi in 5ghz and 2.4ghz give a dBm from -20 to -30 respectively.  So now what can be done?  

Official Employee

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869 Messages

8 years ago

I have turned them back off again, please keep in mind if you reboot the modem it will turn back on. 

New Contributor

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4 Messages

8 years ago

Wow, thats pretty darn invasive particularly the part about it reinitalizing itself on reboot??  So everytime the ssids reappear I have to come back on this forum and request they be turned off, very productive...

Gold Problem solver

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575 Messages

8 years ago

Hello WALTHAM185,

 

I do apologize for all the extra action needed to keep your Xfinity WiFi disabled at your location. I will ensure that this issue is brought up to our system engineers for future updates. I have disabled the Xifinity Wifi on your modem. Please let me know if there is anything else I can help you with.

New problem solver

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48 Messages

8 years ago

Can you please turn the public wifi off on my modem also?