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New Member

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5 Messages

Mon, May 2, 2022 4:42 PM

convert business to residential

I am trying to convert my business/commercial account to a residential account.  I keep bouncing back and forth between residential and business.  Can someone please help?

Official Employee

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9 Messages

2分前

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

New Member

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5 Messages

@Comcast_Otari​ "Xfinity Support" doesn't come up when I type in the To: box. 

Official Employee

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9 Messages

That is odd. Does anything come up if you only write "Xfinity"? 

Official Employee

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9 Messages

Actually, please try this: 

 

• Click "Sign In" if necessary 
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

New Member

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5 Messages

NOthing exists for Xfinity so I typed comcast business and it worked this morning.