Comcast will not allow us to exit a contract that we are not in!

We are the current owners of the real property associated with this account. We did not execute, assume, or otherwise agree—expressly or implicitly—to the 2022–2027 service agreement you referenced. That contract was entered into by a prior, unrelated ownership entity. We were not present at the time of execution, were not parties to the agreement, and have never provided authorization—written or otherwise—to be bound by its terms.

Your statement that you are “unable to confirm whether we were present” does not create a contractual obligation where none exists. The burden is on Comcast to demonstrate a valid, enforceable agreement with the current ownership. No such agreement exists. A private service contract does not run with the land and cannot be unilaterally imposed on a subsequent purchaser absent a clear and executed assignment and assumption—which, again, did not occur here.

Accordingly, any attempt to enforce an Early Termination Fee or continued billing against us is without legal basis and will be treated as improper.

We reiterate our demand:

• Immediate termination of all services associated with this account
• Written confirmation that no Early Termination Fee will be assessed to the current ownership
• Cessation of any attempt to hold the current ownership liable under a contract to which it is not a party

For the avoidance of doubt, submitting a Voluntary Disconnect Request (VDR) does not constitute acceptance of liability under the prior agreement, nor does it waive any of our rights or objections. We will not execute any document that could be construed as an assumption of that contract.

This matter must be escalated immediately to your direct supervisor or Comcast’s legal department. Your continued reliance on unsupported assertions and refusal to acknowledge fundamental principles of contract law is unacceptable and requires review by someone with appropriate authority and legal competency.

Additionally, we are in the process of submitting a formal complaint to the Better Business Bureau and FCC regarding Comcast’s attempt to enforce a contract against a non-signatory party. We are also evaluating further remedies, including regulatory and legal action, should this matter not be resolved promptly.

Provide written confirmation of compliance without delay. Any further attempt to impose liability under this contract will be documented and addressed accordingly.