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whiteoaks's profile

New problem solver

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3 Messages

Wed, May 20, 2015 10:00 AM

Cannot access 10.1.10.1

I have been trying to access our online tool to change username and password but I cannot access http://10.1.10.1  an error stating my connection has timed out. Is there another way to change our username and password? 

Accepted Solution

Gold Problem solver

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610 Messages

7 y ago

Do you know if your gateway is in "bridge mode"? If it is, then access to the http://10.1.10.1 is completely disabled.

 

Also, try http://10.0.0.1 or http://192.168.100.1 . I remember some gateways were using those IP addresses as their config page login.

Accepted Solution

New problem solver

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3 Messages

7 y ago

I am not sure if it is on bridge mode but I have tried  http://10.0.0.1 and  http://192.168.100.1 and I am still getting a connection time out error. 

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New problem solver

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3 Messages

7 y ago

It has worked. Thank you for your help. 

Accepted Solution

Advocate

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1.4K Messages

7 y ago

Hello whiteoaks and welcome,

 

If you are not using any Comcast static IP on a Comcast Gateway (CG) including SMCD3G, NetGear3000DCR, or DPC3939B then depress the little black reset button on the rear of the CG for minimum 15 seconds, then your CG will be set back to default setup paramters including your 10.1.10.1 direct interconnect using Enet cable to any LanPoprt 1-4 using cusadmin/highspeed.

 

Hope this helps you out.