New Contributor
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3 Messages
Cancel account request made over 30 days ago. Account/Service remains active. Why won't you cancel?
On April 17, I submitted a disconnect request. It took Comcast 13 days to prepare/approve the request. Why do you need to approve a customer's request to cancel service???) My service is still active even though it has been over 30 days since I submitted the request. What does it take to get the service cancelled. Hep!!!
Comcast_Jen
Official Employee
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86 Messages
2 years ago
Hey there, user_d92456, thanks for reaching out through Comcast Business Forums regarding the disconnect request. We definitely want to ensure your request was submitted. Have you tried reaching out to our Business Team directly at 1-800-391-3000?
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user_d92456
New Contributor
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3 Messages
2 years ago
Yes I did, on two occasions. One rep told me service would be disconnected on 5/17. The other rep said it would disconnect on 5/22. In neither case did this happen.
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