Skip to content
GeoGeo's profile

Contributor

 • 

23 Messages

Fri, Dec 13, 2019 7:00 AM

Bussiness Customer xfinitywifi Automatic Sign-In

I am a Business Customer.

 

When using xfinitywifi on my Phone (One+ 7 Pro, Adroid 10) I am required to manually sign in every time. I understand the system should remember my sign-in (see https://business.comcast.com/help-and-support/internet/comcast-business-access-public-xfinity-wifi-hotspot/ ) but it does not.

 

I tried the App but the App seems to not be optimized for Android 10 Power mode etc. and reports high battery usage so that is not an option.

 

Please check why the system does not remember my signon.

If there is an option to whitelist a MAC address to overcome the issue (I can't find anything like that in my account portal - my previous provider Altice/Optimum allowed whitelisting of 15 MACs)  I can provide that via PM.

 

Thanks for your help

Responses

Administrator

 • 

261 Messages

a year ago

Thanks so much for taking the time to reach out to us and welcome to our Business Forums. I would love to look further into the Xfinity Wifi remember user concerns. Can you please reach out through private message with your first and last name, full service address and account number or phone number? -Comcast_Michelle

Contributor

 • 

23 Messages

a year ago

Do you have any update for me?

(I had sent the contact info the next morning as requested)

 

Many Thanks

Administrator

 • 

261 Messages

a year ago

Hi there, we are truly sorry about that and have responded to you in a private message 🙂 -Anisa 

Contributor

 • 

23 Messages

a year ago

Hi Michelle,

 

I got the message - but there was no contact information - the person said in the message they would call again - which they did not.

 

Please have them reach out again and leave direct contact information if I can't pick up...

 

Many Thanks

 

Official Employee

 • 

508 Messages

a year ago

I would be more than happy to make that request for you. Is there a best time for someone to reach you at as well? I would love to include this information in the request so that we can ensure that we reach out to you at your convenience and get this resolved. 

Official Employee

 • 

508 Messages

a year ago

Hello, I hope that your week is progressing well so far. I see that someone from our advanced teams did reach out to you today and left a voicemail. Did you get this message? They should have left contact information to reach back out to them directly regarding the hotspot issue. 

Contributor

 • 

23 Messages

a year ago

Thank you - much appreciated.

 

I should be reachable pretty much all day... (I know I may be jinxing myself by saying that but it is hard to tell when I mayhave a vendor or customer that I can't step away from  Smiley Wink) - callback information will be very helpful

Official Employee

 • 

508 Messages

a year ago

I totally understand I know that everytime I say that I will be available for a phone call something always comes up to prevent that. I know how time get away from you especially while trying to run a business. I have the update on the request for you and I will continue to follow up with you from here as well to ensure that we get this resolved. If you need anything in the meantime please don't hesitate to reach out to us at any time. 

Contributor

 • 

23 Messages

a year ago

Thank you

 

I have not received a call so far today.

 

I will send you the MAC address of the phone that requires me to sign in again and again via direct mail in a minute - maybe it will help the specialist.

 

Many Thanks

Official Employee

 • 

348 Messages

a year ago

I am so sorry to see that you have not yet received a phone call from us and I do see that the ticket is still open, so you should be expecting another phone call within the next 24 hours. I am so sorry for any frustrations and we do appreciate your patience with us while we look into this for you. I will keep an eye out and reach back out to see if you were contacted. -Anisa

Administrator

 • 

261 Messages

a year ago

Thanks for reaching out to us. I just picked up the OnePlus 7T Pro, and have the same issue. Since OnePlus runs Oxygen OS along with android 10. There are some apps that do not work with this system because of the OnePlus firmware needs. Although, its an amazing piece of hardware, there are some drawbacks to Oxygen OS/Android 10. -Rob K.

Contributor

 • 

23 Messages

a year ago

Hi Rob,

 

I am less concerned about the app (in general I found apps that try to manage WiFi to always do a worse job than plain Android (or Oxygen) - at least since Version 9 of Android).

 

I am concerned that the Comcast System does not remember me after logging in manually - despite what the help documentation says.

If we can fix that part then the app is really not needed....

 

More details on the App:

I tried on a Nokia 7.1 and am having the same problem there

It's Android One with straight Android 10 - so it's not an Oxygen related problem.

It seems that the xfinity wifi app is not optimized for Android 10 (10 was released for Developers in May 2019 - that should have been enough time to get the app ready before devices started getting 10)

Contributor

 • 

23 Messages

a year ago

Hi Ken,

 

Thank you for your response.

 

No certificate error - When I manually connect everything works as expected and the connection authentication persists even if I lose wifi for a moment (e.g. moving through a building where the coverage is not that great) it works again.

 

When I travel into an area with xfinity wifi the next day (not sure if it's 'the next day' or different area that is causing the system to lose my authentication) it does not remember me and I have to manually connect again. According to the help site that should not be happening..

 

Many Thanks

Administrator

 • 

32 Messages

a year ago

Hey there, I'm following up for Rob, 

Thanks for the additional details. It looks like your request with tech ops is still pending so we'll keep an eye on this. 

 

Regarding the possibility of whitelisting, if it were that issue, you would not be able to connect to the hotspot at all and browse the web so I don't think that is it. Real quick, when you attempt to manually connect to the hotspot, do you get a certificate error at all? 

 

Ken

Administrator

 • 

32 Messages

a year ago

Thanks for confirming. Yep, when it works as intended, you're supposed to be able to seamlessly connect when you move from one hotspot to another. Just curious, are all devices using the same user ID for the hotspots? 

 

Ken