Business WiFi outage credit

My business internet was out for most of the day on 8/20/2024 due to an outage in the area. I see others are getting refit for this. How do I go about getting a credit as well?

Responses

Comcast_Jorge

Official Employee

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35 Messages

3 months ago

user_69445e Hello there! Thank you so much for using our Forums to contact us and let us know you were impacted by a service interruption. Our team is happy to work with you. Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_1acdc7

New Contributor

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1 Message

3 months ago

How does one go about getting a business WiFi outage credit? My office was impacted by an outage last Friday. Additionally, my spouse's office has been down for the better part of three weeks. We try to call and the automated system hangs up. Please advise as there are multiple businesses that have been affected locally. We know how to apply for the residential outage credit - but need to ensure we get properly compensated for downtime (as we lose billable hours).

Thank you!

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Comcast_Kassie

Official Employee

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17 Messages

user_1acdc7 Good afternoon! Thank you for reaching out to our Comcast Business Forums. Service interruptions can definitely have an impact on things, especially when trying to run a business. I hope everything has stablized now. Here is a great resource for checking on service interruptions, estimated time of restoral, and check on back up services. Additionally, if you are in need of service adjustments, you can contact our customer service team at 1-800-391-3000. Should you have any other questions or concern regarding your services, please feel free to let us know. Have a wonderful rest of the day!

https://business.comcast.com/status/?CID=ILC-SSC-Residential

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3 months ago

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