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New Member


1 Message

Thursday, August 25th, 2022 12:35 AM

bill discount

my bill do not have discount applied but the contract do state $10 discount with ebill and auto pay set up. Why comcast can break the rule after customer renewing contract????

Official Employee


28 Messages

2 years ago

Hello @user_723661! Thanks so much for taking a moment out of your day to leave a post on our Business Community Forum. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.


To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.


New Contributor


4 Messages

@Comcast_Chelsea​ Hello,  I am experiencing the same thing. I signed up for auto pay only for the reason that comcast called me and told me that I would get a discount for doing so. I have not seen any discount. If I don't get one, I'll just go back to manual pay.

Ken Hagen

Official Employee


12 Messages

Hello @user_e84482, thank you for taking the time to reach out on social media.  I understand your concern with the discount, and I'd like the opportunity to check into that for you.


To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message