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New Contributor

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3 Messages

Wednesday, March 15th, 2023

where to find main line voicemail settings?

As an admin, where do I go to change the settings for the main line voicemail box? I want to have them forwarded as an attachment to a group email address, but I don't see where to set that up

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Contributor

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12 Messages

3 years ago

Hello @user_d5bc4a Thank you for reaching out over our Community forum page. Are you referring to Xfinity Mobile or residential Xfinity Voice service? 

New Contributor

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3 Messages

3 years ago

I am referring to Business VoiceEdge

Contributor

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12 Messages

3 years ago

@user_d5bc4a Gotcha! Thank you for verifying that for me. That does help narrow down things. The following link is to a document that will tell you how to do everything that you need for your Business Voice Edge phone number! https://business.comcast.com/support/article/voice/manage-your-business-voiceedge-voicemail-settings

New Contributor

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3 Messages

3 years ago

That only tells me how to do things on my own phone. I'm looking for information on how to set up voicemail forwarding on our main line, which doesn't have a physical phone. For example, I have a hunt group set up during business hours for this line, but what happens after business hours? Where do the voicemails go and how do I retrieve them?