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jclarke's profile

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2 Messages

Thursday, August 18th, 2022

VoiceEdge desktop app is using a lot of CPU and RAM

I've noticed VoiceEdge desktop app on my Windows 10 Dell laptop will jump up to 25% CPU usage at times, and at other times will hog up up to 10GB of RAM.  In particular the thread labeled "-type=gpu-process" is the one doing this.   At other times, its at 0 CPU and only 145MB of RAM.

I have uninstalled and reinstalled the software but the behavior is still there.

Anyone else seeing this?   If so, have you found a solution?

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Contributor

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15 Messages

3 years ago

Hello, thank you for reaching out to us. We would not be able to assist you with the CPU usage or RAM; however, are you having any concerns with your Xfinity services that we can help with?

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2 Messages

3 years ago

We are seeing the same issue. Memory usage keeps on climbimg even when no activity is taking place. This needs to be addressed ASAP

New Contributor

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6 Messages

3 years ago

This issue is still present as of today 11/17/2022, VoiceEdge app 1.47.0  and we are ONLY seeing this with users that have a specific model of laptop, Dell Latitude 3520 series, we have other Dell model and Lenovo laptops that have 0 issues. Issue will persist even on a fresh install of windows

New Contributor

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4 Messages

@Lexa83​ Yip, it's been months now and it's still broken. Now more of my employees are affect. It's getting worse.