User can't make international calls

@Comcast_MichaelC​ I've tried the toggling part; I'll ask her about the rest of what you asked and let you know.

@Comcast_MichaelC​ She says that when she tried to dial the international call, she didn't even get a dial tone, so there's that.

I should note that shortly afterwards, her phone developed other issues- she is the same user as 'user can't hear incoming phone audio'.

Thank you for that information. This sounds like we might need to have a closer look into this and see what else could be going on. Can you please click the Direct Message chat icon at the top right of the page, click on the pen and pad icon and enter Comcast Business in the "To" section of the chat and provide us with your first/last name, Full address, and account number so we may further assist you?

@Comcast_MichaelC​ Done.

Hi, @JMcGeary! Thank you so much for your patience and time spent on this. I hope your employee gets well soon. I have the account pulled up and see that we have been working with you on this thread https://forums.businesshelp.comcast.com/conversations/business-voiceedge/user-cant-make-international-calls/64ee2d1935601c06d732be41. I also checked the case that we opened with our Advanced Repair team and confirmed that the international calling was updated on that line as you requested. If there is something else going on with the phone, I would like to proceed with scheduling a technician visit. Would this be okay with you?