New Contributor
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31 Messages
User can't make international calls
One of my users tried to make an international call today from her Comcast VoiceEdge phone and couldn't get the call to work. According to the advanced settings/international calling part of the VoiceEdge portal, her number is enabled for international calling. She was able to make the same call from one of our conference room phones. We would like to get her making international calls.
Comcast_MichaelC
Official Employee
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32 Messages
1 year ago
Hey, @JMcGeary! Thanks for reaching out to us on the business forums! I apologize to hear of the issues you are having with this user trying to make international calls. When she tries to make the call does it say the call can not be completed? Does the call go nowhere? Have you tried to toggle the option off and back on in the BVE portal?
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