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User can't hear incoming phone audio
One of my users found out about an hour ago that her Polycom phone was not working properly. She can hear a dial tone and the sounds of button presses when she uses it, but she is unable to receive incoming audio on a call. The volume is turned up, and the same thing happens on speakerphone calls as happens when using a handset. Other people can hear her if she makes a call and speaks. We have reseated cables on the phone and unplugged it from power, then reconnected it.
user_89JM28
New Contributor
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31 Messages
1 year ago
In the time that this post has been up I have received no responses about it.
However, the user's phone has been disconnected and is now sitting on my desk. Either we need someone to troubleshoot this issue next week (the user is currently out sick) or we need to get the phone replaced with one that works.
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