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New Contributor

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3 Messages

Mon, Aug 9, 2021 2:42 PM

Two headsets at once for training purposes.

I need two headsets active for training purpose through VoiceEdge. They are working through the computer and other apps but not VoiceEdge. I'm sure I'm missing an option somewhere. Any help is great. Thanks!

Official Employee

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31 Messages

3 m ago

@user_733d39 Hello and thank you for taking the time to reach out to us here on Comcast Business forums! You reached the right team, and I can look into this for you. What happens when you try to connect the headsets through voice edge? 

 

Official Employee

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31 Messages

Thank you for that information! I am not sure if this will help answer your question on the headset, but there are a lot of good resources for voice edge settings here. If that doesn't help, I can help get you in touch with our voice edge support. To get started, please send us a direct message. You can find the chat box access at the top of the Comcast Business Support Community page.

New Contributor

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3 Messages

2 m ago

So even with a splitter two headsets cannot hear at once. Whom do I send the direct message to?

Official Employee

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32 Messages

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! 


• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message