Trying to hold to a 3 year contract when I have paperwork that clearly states otherwise

I have contacted the phone number to cancel my service with Comcast because the VoiceEdge phones were not working as needed for our office. I waited out the 2 years that I signed up for and called into cancel. Customer Service rep Kim told me that I signed for a 3 year contract and that it would cost me $1227 for warly termination. She emailed me a copy on 01/29/18 of part of the contract and I in return emailed her on 01/30 the service order agreement showing the Promotion Code BVE_CS_$29.99 showing that a 2 year minimum was required and that was what I agreed too.

I heard nothing back from Kim, so on 02/08/18 I contacted customer service again and spoke to someone else explained what was going on and she agreed to send me the Disconnect request form. When I received it, showed that I would owe the $1227 to disconnect. I corrected form and crossed of the amount due and changed to $0 put my explanation of why and again included a copy of the service order agreement. And questioned where to return equipment? This was agian returned to Kim .

As of today 02/15/18, I again have heard nothing back from Comcast. What does it take to get a response if you don't agree and have proof. I just want to know that the service is cancelled and I owe nothing.

Thank You

Cheri

Apple Insurance