Thinking of switching and have a few questions

I have been looking at making a switch with my phone provider and have some questions. It does not seem like I was able to get straight answers when I called in. This is kind of a long, so I apologize in advance. I own an insurance agency and have 2 office locations with 2 phones at each location. I had one office already with a phone number and purchased another agency about 20 miles away. I have kept the phone number of the other agency and location as I didn't want any extra hassle for those clients. I also have one fax line where the fax comes & goes via email. Currently the clients can call either of our 2 numbers and the phones ring to both offices and all phones at the same time. Is this something that VoiceEdge is able to do as well? I also want to know if I will be able to port those current numbers that are not with comcast business over to VoiceEdge.

Responses

user_Phil

Advocate

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1.1K Messages

6 years ago

Hi KaiAdams88 and welcome to the business forums.

Thanks for your question on voice services. For phones ringing at the same time, you may want to look into our Simultaneous Ring feature. You can see more information here on that: https://business.comcast.com/help-and-support/voice/business-voice-mobility-feature-simultaneous-ring/.

Comcast Business services also have analog lines for your fax machines. However, we do not provide the fax machines themselves. To set up an email notification when receiving a fax, would need to be set up on the fax machine itself. You may want to speak with a fax vendor or contractor for this option.

If you are interested in setting up services, please private message me your first and last name, the name of your business, the full address of your business location and your best contact number.

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