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New Contributor

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11 Messages

Fri, May 21, 2021 6:19 PM

THE DESKTOP APP IS NOT WORKING PROPERLY FOR ENTIRE OFFICE - 20 +USERS

We start experiencing today PM big issues:

- the calls are coming and we cannot answer thru the desktop app

- we reset the app and it shows that we were on a call for over 20 minutes ...the app was turned off

- when calls are coming in we we click the answer button and it does not work...

- not able to make ant transfer calls

Basically due to the huge issues we had we had to switch back to the Polycom units - the problem is we have employees working remotely and they do not have this option.

Please contact us immediately. 

Thank you.

Official Employee

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48 Messages

6 m ago

@user_d2fe60 Hello! So sorry to learn about the service issues going on. For immediate assistance, please contact our team at (800) 391-3000. If you're not able to get a hold of someone there, please send us a private message by selecting the chat icon in the top right-hand corner. Then search for Xfinity Support.