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New Contributor

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6 Messages

Tue, Apr 5, 2022 6:57 PM

Tell if a remote employee has DND turned on

For a call that comes into our receptionist we would like transfer the call to an employee that is available to take a call immediately.   

Is there a way if an employee that is working remotely has their DND enabled?   Can you enable the busy lamp (or something similar) for an employee that has their DND enabled?

Official Employee

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32 Messages

3 m ago

Hello, @mnknute, thanks for reaching out to our forum for help managing your lines. I can see why you want to assure your lines are free for your business, that would be a pretty important resource to have off. Xfinity does a great job of providing useful links and helpful walkthroughs to help with your features. If you have a Hunt Group please use this link for how to Manage Settings. This is another great link for how to Manage Call Features in general. Can you please let me know if those helped with making sure DND is enabled/disabled properly for your needs? 

New Contributor

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6 Messages

3 m ago

Those links don't answer my question.   I have looked through all of the general help information.  I think I need a specific answer.

Official Employee

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32 Messages

3 m ago

@mnknute, just to make sure we're on the same page, you're asking if an employee can toggle their DND setting? Also, you're asking how to make that same remote employees line appear busy when DND is enabled?

New Contributor

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6 Messages

@Comcast_Marcos​  Specifically I am asking if there is way to easily see if a remote employee has their DND enabled.   Similar to the busy lamp field when someone is on their line.   

New Contributor

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2 Messages

3 m ago

Simple. Go into your phones settings through the browser admin page, go to line keys. add the EXT to a line. It will then show if they are DND or not. 

New Contributor

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2 Messages

@JGraham232@mnknute I should also add that you find these features under Business Voice Edge User Settings

New Contributor

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6 Messages

That actually only shows if someone is actually on a call or not.  The busy lamp field does not show busy when someone has their DND activated.  It doesn't in my system.  Does it in yours?  

New Contributor

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1 Message

3 m ago

we have the same situation. If a user turns on DND. the BLF do not indicate it. The BLF only shows if the user is on the phone. It the a poor design or does this have to be turned on at a system level? I can find no setting on the We admin console.