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New Contributor

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2 Messages

Thu, Sep 30, 2021 8:31 PM

spanish and english prompt option

We are wanting to include a Spanish option and English option when people first call our number. Is there a way to set two "layers" in which once they select the English or Spanish option, it will direct them to the proper language to read the normal phone prompts we have set for them to select, to then forward their calls to the correct lines?

Official Employee

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41 Messages

2 m ago

Hey there, @user_a84242, thanks for reaching out through Xfinity Business Forums. We would be happy to help with your VoiceEdge setting options. We are here to help! Just to clarify, are you wanting to have the prompt for language settings set up when the customer first calls in?

New Contributor

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2 Messages

2 m ago

Yes that is correct.

Official Employee

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5 Messages

Thank you for verifying this, @user_a84242

 

In order to manage the directory for a caller, you will want to visit the Advanced Settings tab within the My Account portal and select Call Pickup Group. From here, you can make rules on where calls are forwarded to. Unfortunately, I am not seeing details about how to have the directory be set up in both English and Spanish. For more details, I would encourage you to call our awesome Business Support team at 1-800-391-3000. The expert team should be able to further assist with this request!