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Visitor

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7 Messages

Thu, Oct 15, 2020 5:00 PM

New Windows Voiceedge App and Jabra Headset API usage

It doesn't appear that the new Voiceedge app for Windows leverages the Jabra API to help with allowing the base to ring when a call comes in.  Only the headset will ring. This worked correctly with the old softphone application.

 

I am using a Jabra Engage 75.  

 

Responses

Visitor

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7 Messages

4 m ago

No response?

 

The old voiceedge application worked very nicely with the Jabra Engage 75 DECT headset system.  Plug the device into the computer and the base would ring (if enabled) and then the headset would ring (that it does with the new app).   

 

I also had a Polycom usb headset and the old app supported Polycom's api.

Official Employee

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136 Messages

4 m ago

Thanks so much for your patience.I would like to look into the connection issue between our App and your headset. Please click on my handle (Comcast_Robert) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.