Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
New Contributor
•
2 Messages
Thursday, August 1st, 2019 3:00 PM
Music On Hold - New Limit?
Is there a new time limit on the MUSIC ON HOLD feature of Comcast BVE? My custom audio loops are about 10 minutes and less than 5MB and I have used them for months, until now. Any help out there?
Question
•
Updated
5 years ago
1.6K
5
0
Responses
Comcast_JosephA
Official Employee
•
272 Messages
5 years ago
Hello, I will be more than happy to look into your hold feature for you. Are you able to send a private message so I can take a closer look at your account?
0
0
ComcastBiz_Support
Administrator
•
261 Messages
5 years ago
Hey there! Thank you for reaching out about the Music on Hold settings. I am sorry to learn that you are still experiencing issues, as I understand the importance of paying for service and to be able to utilize all of the great features in return. After further research, I have discovered that audio files cannot exceed 2 minutes in length. I have included a link in the following for more details. Please let me know if it helps. https://business.comcast.com/help-and-support/voice/business-voice-mobility-feature-music-on-hold/ -Gabriel
0
0
HFDNAPA
New Contributor
•
2 Messages
5 years ago
still having issues
0
0
Xpressman
New Contributor
•
1 Message
5 years ago
We too need a longer time limit, 2 minutes is too restrictive. Is there a way for us to request a program enhancement? Our file size is less than 4 MB, but the length of our message loop is longer than 2 minutes. maybe just restrict the file size and not the length of time.
Thanks
0
CC_Anisa
Problem solver
•
348 Messages
5 years ago
Hi there, thank you so much for taking the time to reach out to the Digital Care Team here through the forums. I know how frustrating this is for you and at this time, there is not a way to exceed the limit. We will make sure that we provide your feedback.
0
0