misapplied payment

We made a payment on 8/1/2024 for $584.26 that was misapplied. It was supposed to be applied to [Edited: "Personal Information"]. It was erroneously applied to the wrong account. The closed account it was applied to is [Edited: "Personal Information"]. How can we get this corrected?

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Comcast_Christy

Official Employee

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33 Messages

5 months ago

user_12333c Hello and thank you for reaching out via our Xfinity Community Forums today. I’m really sorry to hear about the mix-up with your payment. I completely understand how frustrating that must be, and I appreciate you bringing it to our attention. Let’s work on getting this corrected. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account the money was intended for and the address that it was applied to.

To send us a Direct Message;

Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_12333c

New Member

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3 Messages

@Comcast_Christy Christy, in the direct messaging area, I typed in Xfinity Support in the To: line and Xfinity Support did not appear in the drop-down menu. I also tried typing in Xfinity, Support, Comcast. I tried all sorts of combinations and never found Xfinity Support. Can you help?

Thanks,

Jami

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5 months ago

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user_12333c

New Member

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3 Messages

Actually, I received those instructions through my email. I just reread your comment. I tried Comcast Business and nothing drops down with that. I do see ComcastBiz_Support. Is this the same thing?

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5 months ago

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Comcast_JamesC

Official Employee

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47 Messages

My apologies for the misunderstanding, @user_12333c. To send a direct message in this community, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "comcast_business_community". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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5 months ago

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