Comcast Business Support Community

U

misapplied payment

We made a payment on 8/1/2024 for $584.26 that was misapplied. It was supposed to be applied to [Edited: "Personal Information"]. It was erroneously applied to the wrong account. The closed account it was applied to is [Edited: "Personal Information"]. How can we get this corrected?

U

Actually, I received those instructions through my email. I just reread your comment. I tried Comcast Business and nothing drops down with that. I do see ComcastBiz_Support. Is this the same thing?

U

misapplied payment

We made a payment on 8/1/2024 for $584.26 that was misapplied. It was supposed to be applied to [Edited: "Personal Information"]. It was erroneously applied to the wrong account. The closed account it was applied to is [Edited: "Personal Information"]. How can we get this corrected?

U

@Comcast_Christy Christy, in the direct messaging area, I typed in Xfinity Support in the To: line and Xfinity Support did not appear in the drop-down menu. I also tried typing in Xfinity, Support, Comcast. I tried all sorts of combinations and neve

U

misapplied payment

We made a payment on 8/1/2024 for $584.26 that was misapplied. It was supposed to be applied to [Edited: "Personal Information"]. It was erroneously applied to the wrong account. The closed account it was applied to is [Edited: "Personal Information"]. How can we get this corrected?

33

1

0

misapplied payment

We made a payment on 8/1/2024 for $584.26 that was misapplied. It was supposed to be applied to [Edited: "Personal Information"]. It was erroneously applied to the wrong account. The closed account it was applied to is [Edited: "Personal Information"]. How can we get this corrected?

33

1

0