Message Indicator Light Stays On

The message indicator light remains on on the phone (polycom 250) even after voicemail has been deleted through the my account portal. Voice portal box on phone is empty. We have rebooted the phone several times and cannot get the light to turn off.

Responses

CC_Alisha

Contributor

•

20 Messages

3 years ago

Hello, @user_ae512f Thank you for taking the time to reach out to our Comcast Business Forums!

After you delete messages using the Portal, you can then access your messages using the phone, select the option to listen to Voice Mails (there will not be any, because they were deleted via the Portal), but the red light on the phone will immediately be reset. Or you can also try to reset the Voice Mail light on the phone, after deleting the Voice Mails in the Portal, by getting a dial tone and dial *99#.

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