"license server" error when logging into softphone

I have a user who cannot log into their voiceedge softphone. It's been working for a long time and all of a sudden broke. Set to remember password and log in automatically (the latter is a recent change). Appears to log in normally but instead of opening the softphone, an error message appears that says "The data received from the license server appears to be corrupted. Please try again and if the problem persists, contact comcast Business Class customer support. (0)" with the header "License Server Bad Data." Tried reinstalling and get the same error.

Responses

Accepted Solution

BILIT

Visitor

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3 Messages

5 years ago

For reference, turns out the installer I had was out of date. When I logged in as the user to https://voiceedge.comcast.com and downloaded an installer from "Get your free softphone," that installer worked and installed a newer version of the software.

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BILIT

Visitor

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3 Messages

5 years ago

Sent over to you. Thanks.

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user_Phil

Advocate

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1.1K Messages

5 years ago

Good afternoon, BILIT and welcome to the business forums.

I appreciate you notifying us of this issue with your softphone. I'll need to review for any issues and will need your information in a private message to do so. May I please have you private message me your full name, the name of your business, the full address and the phone number associated with your business account?

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pbecker2221

New Contributor

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2 Messages

5 years ago

I have a user that has the same issue. Attached is the error message.

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user_Phil

Advocate

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1.1K Messages

5 years ago

Hi pbecker2221. I appreciate you letting us know that you're having the same issue with your Voice Edge services as well. I would like to have review your issue too. May I please have you private message me your full name, the name of your business, the full address and the phone number associated with your business account?

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