Importing contacts from .csv doesn't work

When I try to import contacts per the instructions I get Sorry, something went wrong. Please try again later. File contains invalid phone numbers.

Have tried multiple times with different files. Even the test csv file -- which contains two columns (Name and Number) and one record -- fails with the same error.

I have 45 users who have been waiting for their contact import for weeks.

It always amuses me when a multi-billion dollar company can't get the easy stuff working.

Update: I found the answer. The problem was my CSV file included column headers. The CSV file must be without column headers.

Responses

Comcast_MartinA

Official Employee

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37 Messages

3 years ago

Hello, @user_8cb6c1! Thank you for reaching out to us today over our Comcast Business Community Forums. We know how important it is to have updated contacts for business purposes. Here is a great article that may help, and will have the format needed for the .csv file to import successfully.

https://business.comcast.com/help-and-support/voice/access-your-business-voiceedge-contact-directories

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user_8cb6c1

New Contributor

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8 Messages

3 years ago

As I mentioned already, I have followed the instructions.

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CC_MartinB

Recognized Contributor

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15 Messages

Can you please send our team a private message with your full name, business name, and service address? We can take a look into some other options we may have for a solution. If we find one that we can share publicly here too, we will, as well.

To send us a message please click the chat bubble, type in "Xfinity Business", type in your info and send it out to us! Thanks so much!

I no longer work for Comcast.

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3 years ago

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user_8cb6c1

New Contributor

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8 Messages

3 years ago

I don't see a chat bubble anywhere on this site page.

Windows 10 with Google Chrome (latest update)

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CC_MartinB

Recognized Contributor

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15 Messages

Click the "Peer to peer chat" icon or https://comca.st/3viMs5v

Let me know if that link works ok for you. :)

I no longer work for Comcast.

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3 years ago

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user_8cb6c1

New Contributor

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8 Messages

3 years ago

The link does take me to the Peer to Peer Chat window, but I don't know what name to put in. It won't take "Comcast_Martin"

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CC_MartinB

Recognized Contributor

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15 Messages

Apologies! I had the wrong name, instead of Xfinity Business use this:

The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

That should populate the correct username to send a message to.

I no longer work for Comcast.

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3 years ago

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user_526bbd

New Contributor

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6 Messages

3 years ago

Did you ever get this resolved? I'm having the exact same issue here.... I have tried every single format listed in https://business.comcast.com/help-and-support/voice/access-your-business-voiceedge-contact-directories with zero success.

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user_8cb6c1

New Contributor

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8 Messages

@user_526bbd Yes. The problem was my CSV file included column headers. The CSV file must be without column headers.

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3 years ago

Comcast_Jeniece

Official Employee

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66 Messages

Hey there, @user_526bbd, thanks for reaching out through Xfinity Business Forums! We would be happy to help with troubleshooting your VoiceEdge services. Were you able to try the steps in the article provided by Martin?

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3 years ago

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user_526bbd

New Contributor

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6 Messages

@user_8cb6c1, thanks!! I really appreciate the quick response and help with this!!

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3 years ago

Comcast_Jeniece

Official Employee

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66 Messages

You are very welcome and we are definitely here to help ensure your services are working properly. We would love to take a deeper look into your account.

Please send us a private message with your name, business name, and service address to "Comcast Business" by clicking on the chat icon at the top right of the page.

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3 years ago

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user_526bbd

New Contributor

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6 Messages

@Comcast_Jeniece , So, I was finally able to get the contacts imported on the BVE Web Portal, but they have not showed up on my Polycom VVX 250 handset at my desk yet. I'm looking for them under Directory/Contact Directory, which currently says, "No records". How long does it typically take for them to be populated on the handset? Thanks for all your help with this!

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3 years ago

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