Skip to content
Skip to main content

  • Home

U
user_25b794
1st Reply
1st Topic
1st Like

New Contributor

 • 

3 Messages

Friday, April 23rd, 2021 4:17 PM

import contacts from a csv file to a personal directory

I am trying to import contacts into the personal directory from a csv file. I have tried all the methods mentioned on the message board and have not been successful.

Can anyone send me a sample csv file that works?

Question

 • 

Updated 

3 months ago

301

4

0

Comcast_JoeTru

Official Employee

 • 

25 Messages

4 years ago

Hello user_25b794. Thank you for creating a post on our Forum.While we do not have sample .csv files to send you, we do have instructions posting on our website for importing multiple contacts into your Business VoiceEdge contact directory:

 

Update personal directory

  1. Select Add Contact to add a single contact. Select Import Multiple Contacts to add a group of contacts by uploading a .csv file.
    • Note: The .csv file must be in form of Name | Number.
      • Name: First and last name in the same field.
      • Number: Use the following formats: ##########, ###-###-####, or ### ### ####.

        Add or import contacts to personal directory

Shared via https://comca.st/3xjsWb9

0

0

user_25b794

New Contributor

 • 

3 Messages

4 years ago

I have given up on trying this. The workaround is to use the Chrome BVE extension and dial from Google Contacts.

0

0

user_8cb6c1

New Contributor

 • 

8 Messages

4 years ago

Yup, importing contacts from .csv is great except for the fact that IT DOESN'T WORK. I tried importing a .csv with a dozen rows titled Name and Number, but all I get is "File contains invalid phone numbers. Please try again later". Will trying again later fix the invalid phone numbers?? And in any case, there are no invalid phone numbers.

I wish I could get away with building products for a giant company and have it NOT work.

0

user_0ebcce

New Contributor

 • 

1 Message

3 months ago

A bit late to the party, but this just worked for me:

FirstName LastName,5554443333
DangerousFirstName LameLastName,2221110000
FunnyFirstName StrangeLastName,9998887777

Notes:

  • Single space between first and last name
  • No space before or after the comma seperating name/number
  • This format uses line breaks instead of commas to delineate records (aka one record per line, no comma used between records)

Haven't checked yet, but I believe you can use xxx-xxx-xxxx format for numbers too.
If you need to include extensions, I would try (haven't tested this either):

  • xxxxxxxxxx,xxx or xxxxxxxxxxpxxx   ( comma "," or "p" between the number/ext)  p=pause=, most likely to work
  • xxxxxxxxxx;xxx ot xxxxxxxxxxwxxx  (semi colon ";" or "w" between the number/ext) w=wait=;
  • xxxxxxxxxx#xxx                              (hashtag/octothorpe between the number/ext)


    PPS -- The personal directory on the web interface does not sync with polycom phone personal directories -- it seems the only way to add contacts there is manually one at a time. However, as noted elsewhere it does make them available in multiple places -- mobile app, web interface etc. 

(edited)

0

0