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New Contributor

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3 Messages

Fri, Apr 23, 2021 4:17 PM

import contacts from a csv file to a personal directory

I am trying to import contacts into the personal directory from a csv file. I have tried all the methods mentioned on the message board and have not been successful.

Can anyone send me a sample csv file that works?

Official Employee

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25 Messages

7 m ago

Hello user_25b794. Thank you for creating a post on our Forum.While we do not have sample .csv files to send you, we do have instructions posting on our website for importing multiple contacts into your Business VoiceEdge contact directory:

 

Update personal directory

  1. Select Add Contact to add a single contact. Select Import Multiple Contacts to add a group of contacts by uploading a .csv file.
    • Note: The .csv file must be in form of Name Number.
      • Name: First and last name in the same field.
      • Number: Use the following formats: ##########, ###-###-####, or ### ### ####.

        Add or import contacts to personal directory

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New Contributor

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3 Messages

6 m ago

I have given up on trying this. The workaround is to use the Chrome BVE extension and dial from Google Contacts.

New Contributor

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6 Messages

6 m ago

Yup, importing contacts from .csv is great except for the fact that IT DOESN'T WORK. I tried importing a .csv with a dozen rows titled Name and Number, but all I get is "File contains invalid phone numbers. Please try again later". Will trying again later fix the invalid phone numbers?? And in any case, there are no invalid phone numbers.

I wish I could get away with building products for a giant company and have it NOT work.