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huynh's profile

New Contributor

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2 Messages

Fri, Dec 11, 2020 7:00 PM

I messed up my call queue

So I signed up for business voice edge. for a week, it was working the way I wanted it to. people would call in and be placed in a queue. I would answer the phone. take an order and hang up the phone. the phone would ring and I would answer the next call and so on. I signed into my setting and messed something up. now its one person on the line, I can hear the call waiting beep now. and if a third or fourth person is calling they get an automated busy response. I dont know how to go back to the old system. I spent over an hour with Comcast and they were unable to help me. IF Comcast turned on my call forwarding, ( I could see the FRD icon on the phone) the automated queue would work again. BUT my phone wouldn't ring at all. Help my Comcast Kenobi, you're my only hope. 

Official Employee

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25 Messages

2 y ago

Oh no huynh! We can help you get your Voice Edge call queue customized once again! We'll need to gain access to your account, to help. Please send me a private message and include your full name, complete service address, and account number or phone number, so I can access your account. You can click my name (Comcast_JoeTru) to view my profile, and then click "Send a private message" to private message me.

New Contributor

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2 Messages

2 y ago

I resolved the issue myself. The Comcast employee told me there was no reason it should be setup as a hunt group so don’t bother even looking there but that was exactly what it was supposed to be. A hunt group with only one phone line. Issue resolved on my own.

Official Employee

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412 Messages

2 y ago

I'm glad you were able to figure it out although sorry to hear that it was initially dismissed. That's definitely not what we would have liked to have happen. If there are any other questions or concerns that we can assist with, please message at any time; we value you reaching out and will always be glad to assist.

 

I hope you have a lovely end of the year in the meantime!