Contacts from VoiceEdge to Poly phone and Cell phone app?

Hi, user_d11900. Thanks so much for taking the time to create a post here in the community. We're happy to see what we can do to help answer your questions surrounding the way contacts can be stored/reflected. Are you currently using our VoiceEdge Desktop app: https://comca.st/3G1pTsv?

Also, this makes no sense to me:  "Any personal contact that is added on the My Account portal in the personal directory will be pulled and displayed on the Desktop app only. This will only occur if the contact is added before the first-time login. After login, any additions or edits to personal contacts on My Account portal will not be displayed."

Why would you not be able to go online to your Online Account and add in contact info and not have it show up on your VoiceEdge desktop app or your Comcast Business cellphone app, and visa-versa?  There must be a way that when you add a contact on any of those that it also shows up on the others.  If there is not a way then there should be, because having to add in the same contact info on 3 different things (Poly phone, VoiceEdge desktop app, Comcast Business Cellphone app) is ridiculous. 

Is there any update on this? I spoke with Comcast support and they said, "We should be able to see the contacts added via online on the Polycom."

It still doesn't work. Are there any plans to fix this?

Thank you.