![](https://sprcdn-assets.sprinklr.com/1110/549f87bf-f742-444a-aa7c-8c858b594db9-350644027.png)
Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
New Contributor
•
2 Messages
Friday, February 25th, 2022 4:20 PM
change user's voicemail
I am trying to change a user's voicemail password as they have left the company and we have hired new so I do not have access to the old password. please help
Question
•
Updated
2 years ago
821
2
0
Responses
CC_Zachary
Contributor
•
15 Messages
3 years ago
@user_c9d07c I understand that you are trying to reset a user's voicemail password now that they have left the company. Are you able to sign in to the online account portal? Here is a link providing the steps to reset that password. https://comca.st/3IggxK9.
0
0
user_c9d07c
New Contributor
•
2 Messages
3 years ago
I am logged into our account and my problem is that these specific pictures and options are not given to me. Once I get into the manage business voice edge under subscribed services I get to a manager dashboard which does not have the "reset voicemail PIN" at all. There is a voicemail option under the advance settings tab but my only options are to forward a voicemail to an entire group on/off or change voicemail portal pin and it says something like that changes the automated attendant options. So my problem is that I cannot even get to anywhere to do this to begin with. Every time I print directions from the website and try to follow them I cannot because my sequences or options are different.
4
0