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waylandg's profile

New Contributor

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4 Messages

Wednesday, January 13th, 2021 10:00 AM

Closed

Change Primary Manager

Our primary account manager left the company.  We would like to transfer that activity to an existing service manager. How do we do this?

 

There are some discussions about this on this site around from 2014-2015, but the instructions they referred to are no longer available.

Official Employee

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526 Messages

3 years ago

Thanks for taking the time to reach out to us through our business forums. I would love to assist you in getting the primary account manager updated on your account. I am truly very sorry for any delay between responses and very much appreciate all of your patience and time. Can you please reach out through private message with your first and last name, full service address and account number or phone number for the business account? 

New Contributor

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4 Messages

3 years ago

Ok. Thank you.

So how do I DM Comcast_Michelle from this site? Please excuse me if I missed the instructions elsewhere.

Official Employee

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281 Messages

3 years ago

Thank you so much for your patience. No problem! To send us a private message, simply click on our handles “Comcast-Michelle or Comcast_Gabe” and one of our awesome specialists will assist you as soon as possible.

1 Message

Hi Gabe, this is several years later, but I am having the same problem. Our 3rd party invoicing company changed and I'm no longer receiving my bills. I can't change the billing address. I can't pay over the phone and I don't have access to the accounts online. I've called and I've been told there's nothing they can do. I'm at the point of having to close all of my business accounts and open new ones. 

Official Employee

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28 Messages

Hello user_0c0a56! We appreciate you taking the time to reach out on our Forums. We value your business, and I absolutely know the importance of being able to access/receive billing statements for your business accounts. I am sorry to hear that you have not been able to get this sorted out. 

 

You're commenting on a 3-year-old thread. Please Create a New Public post detailing your issue and my team would love to help. This thread will now be locked and closed. 

 

New Contributor

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5 Messages

3 years ago

Hello,

 

I have the same problem. Our primary manager is no longer with the company. Can I send a private message as well? Thanks!

Official Employee

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281 Messages

3 years ago

Hello @ZaniesRosemont, thanks for reaching out and letting us know you're are also having this problem! My team can absolutely assist you with this and any other business service needs you may have. Yes, please also send us a private message by clicking on my handle “Comcast_Gabe”. We're excited to assist you!

Official Employee

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57 Messages

3 years ago

We want to thank you for reaching out on the Community Forum for support with your Internet Connectivity issue. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!