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waylandg's profile

New Contributor

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2 Messages

Wed, Jan 13, 2021 10:00 AM

Change Primary Manager

Our primary account manager left the company.  We would like to transfer that activity to an existing service manager. How do we do this?

 

There are some discussions about this on this site around from 2014-2015, but the instructions they referred to are no longer available.

Responses

Official Employee

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518 Messages

3 m ago

Thanks for taking the time to reach out to us through our business forums. I would love to assist you in getting the primary account manager updated on your account. I am truly very sorry for any delay between responses and very much appreciate all of your patience and time. Can you please reach out through private message with your first and last name, full service address and account number or phone number for the business account? 

New Contributor

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2 Messages

3 m ago

Ok. Thank you.

So how do I DM Comcast_Michelle from this site? Please excuse me if I missed the instructions elsewhere.

Official Employee

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240 Messages

3 m ago

Thank you so much for your patience. No problem! To send us a private message, simply click on our handles “Comcast-Michelle or Comcast_Gabe” and one of our awesome specialists will assist you as soon as possible.

New Contributor

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4 Messages

2 m ago

Hello,

 

I have the same problem. Our primary manager is no longer with the company. Can I send a private message as well? Thanks!

Official Employee

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240 Messages

2 m ago

Hello @ZaniesRosemont, thanks for reaching out and letting us know you're are also having this problem! My team can absolutely assist you with this and any other business service needs you may have. Yes, please also send us a private message by clicking on my handle “Comcast_Gabe”. We're excited to assist you!

Official Employee

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16 Messages

2 m ago

We want to thank you for reaching out on the Community Forum for support with your Internet Connectivity issue. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!