Cannot make or receive calls

This is the second time this has happened, I work remotely,the app randomly stops working the calls show up as missed calls and don't even ring,and when I try to call back there's no dial tone and it just goes blank.I've tried everything from restarting the app,my computer and the internet..this is extremely inconvenient as my job is to answer calls

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Comcast_Dilary

Official Employee

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23 Messages

3 months ago

user_7b6668 Thanks for posting on our Community Forums. I'm sorry to hear you can't make or receive calls. What App are you using to make the calls? Have you tried rebooting the modem manually or through the Xfinity App?

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user_7b6668

New Contributor

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8 Messages

Currently using the VoiceEdge app to make calls

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3 months ago

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Comcast_Dilary

Official Employee

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23 Messages

user_7b6668 Thanks for confirming. Did you try rebooting the modem as well?

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3 months ago

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user_7b6668

New Contributor

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8 Messages

Yes I have,unfortunately no luck with that

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3 months ago

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Comcast_Dilary

Official Employee

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23 Messages

Thanks for sharing user_7b6668! Is this happening regardless of the device you use? Is your device up to date with the latest OS and have you tried uninstalling and reinstalling the app?

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3 months ago

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user_7b6668

New Contributor

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8 Messages

3 months ago

I haven't tried Uninstalling the app,let me do that real quick and I will get back to you

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Comcast_Dilary

Official Employee

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23 Messages

Sounds good, user_7b6668! Let me know if that helps.

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3 months ago

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user_7b6668

New Contributor

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8 Messages

So I just reinstalled the app and unfortunately it's still not working

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3 months ago

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Comcast_Dilary

Official Employee

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23 Messages

I appreciate you trying that, user_7b68. Let's take a look on our end. Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

Click "Sign In" if necessary
Click the "Direct Message" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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3 months ago

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user_7b6668

New Contributor

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8 Messages

3 months ago

As I said I do work remotely currently from South Africa for...I use a VPN as well to connect do you think that might be part of the issue?

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Comcast_Dilary

Official Employee

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23 Messages

Oh, it might have to do with the VPN connection, user_7b6668. If you try to use the app without the VPN, does it work?

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3 months ago

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user_7b6668

New Contributor

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8 Messages

Sadly it does not I just tried it and it's still the same stroy🙈

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3 months ago

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Comcast_Dilary

Official Employee

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23 Messages

No problem! I appreciate your time and help with troubleshooting. Please DM us with your account information, and we can take a further look. Thank you!

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3 months ago

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user_7b6668

New Contributor

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8 Messages

So I have some good news it seems to be working now after a while,thank you for your assistance and patience!fingers crossed it doesn't happen again🙈

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3 months ago

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Comcast_Dilary

Official Employee

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23 Messages

Thanks for the update! I'm glad is working now.😀 Let us know if anything changes. Have a great rest of your day.

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3 months ago

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