New Contributor
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5 Messages
Call Queue/Hunt Group Issues
I've got a few issues I need some suggestions on. I was able to add users to our Hunt Group, but I can't add users to my call queue. So, some people are getting through, but most are just stuck on an endless hold.
We're in kind of a unique situation because of COVID. So, essentially, I'm usually the one answering the phone. I'd like to be able to do that from my office, but currently, people can only get through on the line at our front desk. Is there a way to fix this?
I'd also love to stop the beeping when there's another call on the line. How do I accomplish that?
Thanks in advance Comcast Wizards.
CC_JosephC
Problem solver
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43 Messages
4 years ago
Hello and Happy Thursday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!
Going forward, we are glad to hear that you were able to add users to your Hunt Group however, sorry to hear about the further issues regarding the call queue and customers getting stuck on an endless hold loop. I'd like to take a closer look at the back end and see what tools we have to help.
To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!
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