Call History Limited to the last 60 calls

Hello,

I have 2 questions:

1. Is there a way to increase the number of calls that can be viewed in the users' call history beyond 60?

2. Can I view all calls for all users as the admin on the account? I'd like to be able to search all call history for users.

Thank you.

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CC_JosephB

Recognized Contributor

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27 Messages

1 year ago

I do happen to have something I think could be of help! If you don't mind, can I get your name, your business name, and your address? I can send you an email with a document that should be of some help!

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CC_Heather

Contributor

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20 Messages

@Debi Thank you for that information. 60 calls is the maximum. Here is how to search with the numbers: https://business.comcast.com/support/article/voice/call-history.

I no longer work for Comcast.

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1 year ago

0

D

Debi

New Contributor

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10 Messages

@Comcast_Heather

Thank you Heather.

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1 year ago

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CC_Heather

Contributor

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20 Messages

@Debi You are so welcome! Thank you for letting me go over this information with you. I appreciate your time today and being part of the Comcast team. If there is anything else we can do for you don’t hesitate to reach out. We are here for you 24/7 for your convenience and peace of mind. Have a great day!

I no longer work for Comcast.

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1 year ago

0