BVE Admin Error

When signing into the desktop app I'm told I need to get permission from the BVE admin. It's my business account and I can't use it at all. I've tried to re register the account and I verified account details. Please help.

Responses

Comcast_Jorge

Official Employee

•

39 Messages

4 months ago

user_ab4f23 Thank you so much for using our Forums and our team is here to help you with this. We see how this error has been effecting you and we got your back. Before we get started, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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