Skip to content
user_b354c9's profile

New Member

 • 

2 Messages

Monday, January 2nd, 2023 5:50 PM

Business app showing wrong account

We have multiple accounts.  When our employees log in to the app it shows one of our other accounts, I think for internet and they can not use the app's phone features.

Contributor

 • 

19 Messages

1 year ago

Hi @user_b354c9, thank you for visiting us on the Comcast Business Forums for assistance with this app issue. Our team can definitely help with checking into this further! Can you please send us a direct message with your full name, business name, full address, and phone number?

• Click "Sign In" if necessary 
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

New Member

 • 

2 Messages

@Comcast_Cassandra​ I'm sorry but I don't see the direct message icon.

Contributor

 • 

19 Messages

The direct message icon will be located at the top right of the page next to your profile picture.

I no longer work for Comcast.