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New Member

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2 Messages

Wed, Aug 10, 2022 11:48 PM

Be Anywhere

My Phone and Be Anywhere are not choices in the current application so I can not set it up. Instructions do not match choices available 

Official Employee

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32 Messages

2 m ago

Thank you for reaching out over Comcast Business Forums @CWorx. I am sorry to hear you have run into trouble setting up this feature. Our team would be happy to help. First, I just want to verify you subscribe to our Comcast Business Voiceedge service. We do offer a few different options for our business customers. If you are not sure, this link will help you identify your service https://comca.st/3pbxPQK.

 

Next let's try some basic troubleshooting steps. Are you using the Comcast Business app or the My Account Business website? What type of device are you using to log on? Have you tried any basic troubleshooting steps yet? I would certainly hate to make you jump through hoops. I am sure working together we will get to the bottom of this. 

 

This link offers a step-by-step guide on how to set up the Anywhere settings (with pictures) https://comca.st/3Adv9bv.

New Member

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2 Messages

@Comcast_Anna

I do subscribe

I'm using the app and the site. 

I'm on Android 

12.

I've gone through numerous steps but nothing has worked as of yet and do not have a menu choice for Be Anywhere.

Official Employee

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14 Messages

@CWorx  I appreciate the update, and I thank you for the screenshot. When you select "Phone" under "Services," do you see "Mobility" in the features menu? Can you also confirm if you are listed as the account admin or manager under your profile?