Be Anywhere Strange Behavior
I have a user who has been using Be Anywhere to get calls on her cell phone. This morning, she reported that she cannot answer her desk phone, that it rings once but she cannot pick up. I call her extension and I get a message that her voice mail is not set up. I start digging.
Her extension is not on DnD.
Her extension is not set to greeting only.
I go to her phone, and log into voicemail using the button on her phone, and it reports she has one voice mail.
I turn off her Be Anywhere, and her extension now rings, and she can pick up calls from her desk phone.
I check her cell phone.
The Comcast Business app is missing or hidden.
She reports that she was traveling and had put her cell phone on airplane mode. She now turns off airplane mode and her desk phone is able to pick up calls again.
Problem solved, right?
However, shouldn't her desk phone ring regardless of the state of her cell phone?
Shouldn't her extension be able to receive voice mails regardless the state of her cell phone?
Am I missing something?