Adding an additional Enterprise Admin
What's the process for adding a new Enterprise Admin to my group using the EA portal?
I went to https://business.comcast.com/bveportal and logged in as EA, then I went to Manage Admins and added a new user. That user got an email with a username and password. When the user logs in, it says his account is locked. When the account password is attempted to be reset, it says the account is locked because no security questions have been entered.
Is there a way I can an additional Enterprise Admin?