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New Contributor

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2 Messages

Thu, May 27, 2021 1:35 AM

We have the Business Trunk Voice Service (PRI) and we can't make international calls

We have the Business Trunk Voice Service (PRI) and we can't make international calls.  I just called into tech support (twice) and told them this and they are saying we can't make international calls on our PRI trunk?  They are saying that it's not possible, which does not sound right.  Can someone provide some guidance?

Responses

Official Employee

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10 Messages

2 m ago

Hello, @user_ce093b. I was able to find this helpful link at our Comcast Business website that shows the features that are offered with a PRI Trunk, https://comca.st/3fupsff. The table shows international calling at the bottom and a blue details button to see more. That is a feature that is offered. I am not quite sure about your setup but this link may also be useful to you, https://comca.st/3bWtydK. This shows how to access and manage international long-distance settings from the Business VoiceEdge Manager. Please let me know if this helps or if you have further questions. 

New Contributor

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2 Messages

2 m ago

Unfortunately, I don't have Business VoiceEdge under Services.  It just says PRI Trunk and there are no options for international calling.  Any other ideas?  Is there a support person who know what they are doing with PRIs?

Official Employee

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20 Messages

Good morning @user_ce093b and thank you so much for your response. I'm sorry to hear you are having trouble with your Voice services. In order to research this further, we will just need to pull up the account. To get started, would you mind sending us a private message with your name, address, and account number or a phone number linked to the account by clicking the "message" icon in the upper right page of any forum page. Once you click on that, input our shared handle Comcast Business to send us a private message. We look forward to working with you!