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DavidLig's profile

New Member

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1 Message

Fri, Sep 7, 2018 9:00 AM

Voicemail box full, no notification or bulk delete option

Issue 1:

My voicemail box filled up 6 weeks ago and stopped taking messages.

Since there is no notification I have no way of knowing my box is full, therefore I am losing messages and potentially business. 

 

Issue 2: One I realized the box was full I went to my online portal and attempted to bulk delete (select all-delete) 155 messages, but there is no way to do that. I called customer service and they confirmed it is not possible. I had to sit there and delete them one -at- a- time. As if I have nothing better to do.

 

For a business account, this is absurd.   My request:

 

1- Please provide the option to receive box full notification at an email of my choosing.

2 - Please provide the ability to bulk delete mesages

 

 

Responses

New Member

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163 Messages

3 y ago

I can understand your frustration. I would like to look further into your mailbox concerns. Can you please provide the name, address and phone number through private message?

New Member

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1 Message

3 y ago

DITTO

frustrating

Official Employee

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56 Messages

3 y ago

I can help you configure your Business VoiceEdge service to get the most out of it. We do have options for notification and voicemail management. Please send a private message so we can review your account and voice settings. 

Official Employee

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401 Messages

2 y ago

We appreciate your feedback atk0001 and will pass it on; we want to make sure that your services work as seamlessly as possible for you. There is not currently a way to bulk delete, but there are some helpful tips for voicemail management in this link: https://business.comcast.com/help-and-support/voiceedge/manage-voicemail-settings-for-users/

New Contributor

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2 Messages

2 y ago

I'd like to know what your solution is @Comcast_Claude.  Because I spent about 60 minutes explaning both these issues to one of your collegaues and then one of your "engineers".  I would have had more success talking to a Martian. These two issues are awful for end-users.  Why should we have to delete messages twice?

New Contributor

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1 Message

2 y ago

Then make a bulk email delete! Your customers have been asking for it for a LONG time, just do it!!

New Contributor

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1 Message

1 m ago

This is one of the best examples of how Comcast Business Voice Edge is an inferior product to almost other VOIP services. The hours I have spent on the phone with Comcast Reps attempting to fix problems like this is incredibly frustrating. If I weren't locked into an overpriced contract I would leave.

New Contributor

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1 Message

1 m ago

Wow this is shocking a simple bulk delete button hasn't been implemented. The worst part of going through 90 messages to delete one-by-one is that it takes 13 seconds for each one. Kill me now.....

(edited)