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user_d812d8

New problem solver

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7 Messages

Tuesday, July 20th, 2021

Turn off caller verification?

Is there a way I can turn off the [V] appearing before caller names? It's annoying, and it takes up three digits of the limited space there is for the actual CID to show. Whoever thought this was a good idea should be fired. Thanks.

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Updated 

4 years ago

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Comcast_Dena

Official Employee

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95 Messages

4 years ago

Thank you for taking the time to reach out today. I am here to look further into the issues you are having. Can you tell me more about where you are seeing the caller ID with the [V] is showing? Is this with your Voice services or your mobile services? 

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user_d812d8

New problem solver

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7 Messages

4 years ago

It's with my business voice. Now a good portion of the names have [V] in front of them.  This was touted as a great benefit to us, the customer, but it's meaningless.  Here's a sample from the online call log. It serves no purpose other than to annoy.

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Comcast_Dena

Official Employee

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95 Messages

I really appreciate the screen shot as it does help to understand more! Here is a link: https://comca.st/3hSdVHH that shows the benefits with the verification with who is calling. Honestly I have had so many calls come though that are spam and spoofed it has helped within my home but my caller ID has the full word "verified" spelled out under the unknown number. From my research I am showing the only way to remove this feature is to remove caller ID from your Voice services. To make those changes you would need to reach out to our business loyalty team by calling (800) 391-3000. 

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4 years ago

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user_d812d8

New problem solver

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7 Messages

4 years ago

What a ridiculous feature. Spam comes through with the [V] in front of it just as much as wanted calls do. And what exactly does "verification" mean? That when it says "[V]Wireless  Caller" it really IS a wireless caller? I can tell you with 100% certainty, spoofed and spam calls are marked as "verified" all the time. So what exactly is being verified? It's a flawed and irritating feature - which I'd have to give up Caller ID altogether to get rid of? What is Comcast thinking? Like I said, whoever came up with this one needs to be fired.

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user_d812d8

New problem solver

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7 Messages

4 years ago

I'm signed in, but the icon to start a new chat is greyed out and I can't do anything. Any ideas? Thanks!

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Comcast_Dena

Official Employee

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95 Messages

I am sorry you are having difficulty sending a message to us. Have you tried to log out and log back in to see if there is a difference? Just to confirm the [V] is a part of the caller ID with the name but you can see the phone number correct? 

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4 years ago

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user_d812d8

New problem solver

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7 Messages

4 years ago

I still cannot start a chat -- any other suggestions? I would like to get this handled if I can.

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Comcast_MartinA

Official Employee

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51 Messages

I do apologize you are not able to initiate a peer to peer chat over our Forums. At this point I would suggest you reach out to us directly at 800-391-3000 since we will need to obtain personal, and business information in order to access your account. 

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4 years ago