Toll-Free billing detail
We just got our first bill that included voice service, and it includes approximately $65 for what appears to be people using our 1-800 number to call us, but there is no accounting for those fees.
I have already logged into our account and downloaded all of the call details provided. It shows all calls that were dialed, answered, and missed.
I am assuming that calls to our 800# would be included in the "Answered" calls, but there is absolutely no indication of which of those calls used our 800# and which ones used our regular, non-toll-free number.
AT&T had absolutely no problems breaking out our toll-free calls into a separate list. There's no reason your system shouldn't be able to do it too. I want those records.